Shipping policy
From our studio in Belgium to your home — SOUK in the CITY ships our collection to customers in Belgium, across Europe and to many destinations worldwide.
Below you’ll find everything you need to know about processing, delivery, tracking and international shipments.
Where we ship from
All SOUK in the CITY orders are prepared and shipped from Belgium.
SOUK in the CITY | SCARPO bv
Lissewegestraat 3
8370 Blankenberge
Belgium
We work with different trusted shipping partners depending on the destination, size and weight of your order.
Processing your order
Orders are normally prepared for shipment within 1–2 business days after payment has been received.
During particularly busy periods, holidays, collection launches or other exceptional circumstances, processing may take a little longer.
Custom-made and made-to-order pieces may require additional preparation or production time. Where applicable, this will be communicated before or after your order is confirmed.
If you need an order urgently, feel free to contact us at joelle@soukinthecity.be before placing your order. We will always let you know what is realistically possible.
Shipping rates
Shipping costs are calculated based on factors including:
- your delivery destination;
- the size and weight of the items in your order;
- the selected delivery method.
The applicable shipping options and costs are shown during checkout before you complete your purchase.
When several products are ordered together, Shopify automatically calculates the available combined shipping options based on the complete order.
For particularly large, heavy or unusually shaped pieces, such as oversized rugs, furniture or large baskets, additional shipping arrangements may occasionally be necessary. If this applies to your order, we will contact you before shipment.
Delivery within Belgium
Available delivery options and their corresponding rates are displayed at checkout.
Depending on the order, available options may include home delivery, delivery to a collection point or another delivery method offered through our shipping partners.
European & international delivery
We ship throughout Europe and to many destinations worldwide.
Available shipping methods depend on the destination, parcel dimensions and weight and will be displayed at checkout where possible.
Some particularly remote destinations or oversized shipments may require an individual shipping quotation.
If we unexpectedly discover after your order has been placed that we cannot reasonably arrange shipment to the selected destination, we will contact you as soon as possible. If no suitable shipping solution can be agreed, the affected order will be cancelled and any amount already paid for it will be refunded.
Estimated delivery times
Once your parcel has been shipped, typical transit times are approximately:
Belgium: 1–2 business days
Europe: approximately 2–10 business days
Outside Europe: delivery times vary considerably depending on the destination, carrier and customs processing.
These are estimated transit times rather than guaranteed delivery dates.
Where a specific delivery time has been expressly agreed with you, that agreed delivery time applies.
Unless another delivery period has been agreed, consumer orders will be delivered in accordance with the delivery periods required by applicable consumer law.
Tracking your order
Where tracking is available, you will receive a tracking link or tracking number once your shipping label has been created or the parcel has been handed over to the carrier.
Please note that tracking information may take some time to become active after the label has been generated.
Delivery address
Orders are shipped to the delivery address provided during checkout.
Please check your address carefully before completing your purchase, including house number, apartment number, postal code and country.
If you notice an error before your order has been shipped, contact us as soon as possible at joelle@soukinthecity.be and we will try to correct it.
Once a parcel has been shipped, we cannot guarantee that the carrier will still be able to change the delivery address.
If an order is returned to us because the customer supplied an incorrect or incomplete address, or because the parcel was not collected within the carrier's collection period, additional shipping costs may apply if the order needs to be sent again.
Lost or damaged parcels
For consumer orders shipped using a delivery method offered by SOUK in the CITY, the risk of loss or damage remains with us until you — or a third party designated by you, other than the carrier — physically receive the goods.
If your parcel appears to be lost in transit, please contact us at joelle@soukinthecity.be so that we can investigate the shipment with the carrier.
If your parcel arrives visibly damaged, please photograph the exterior packaging before opening it whenever possible and keep all packaging materials.
Please contact us as soon as possible with:
- your order number;
- photographs of the damaged packaging;
- photographs of the damaged item.
We will review the situation and arrange the appropriate solution.
Please also see our Returns & Refund Policy for more information.
Customs, duties & taxes
Orders shipped outside the European Union may be subject to local customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs rules and charges differ from country to country. SOUK in the CITY has no control over charges imposed by local customs authorities.
We provide the shipping carrier and customs authorities with the required commercial information and declare shipments accurately.
If a parcel cannot be delivered because import duties, taxes or customs charges remain unpaid, please contact us. Any costs charged to us for the return, storage, customs handling or re-shipment may be deducted from a refund where legally permitted.
Delays outside our control
Occasionally, delivery may be affected by events outside our reasonable control, such as severe weather, strikes, customs delays, transport disruptions, natural disasters or other exceptional circumstances.
We will always do our best to assist and to provide any information available from the carrier.
Such circumstances do not affect any mandatory consumer rights you may have under applicable law.
Handmade, fragile & oversized pieces
A large part of the SOUK in the CITY collection is handmade and includes unique rugs, baskets, ceramics, vintage pieces and other objects that may require special packaging or handling.
We take great care when preparing these pieces for transport.
For particularly fragile, oversized or exceptionally heavy items, the delivery method or timing may differ from our regular parcel service. Where necessary, we will contact you to arrange the most appropriate delivery solution.
Wholesale & B2B shipping
Shipping arrangements for wholesale and other business-to-business orders may differ from consumer orders.
Freight costs, carriers and delivery arrangements for B2B orders depend on the destination, volume and nature of the order and may be agreed separately.
Please contact us at joelle@soukinthecity.be if you have a question about shipping for a wholesale order.
Questions about your delivery?
If you have a question about shipping, tracking or a delivery, just get in touch.
SOUK in the CITY | SCARPO bv
Lissewegestraat 3
8370 Blankenberge
Belgium